Your information

Privacy notice

Last updated: 13 July 2026

Elite Fix & Renovate Ltd is responsible for the personal information submitted through this website for Elite Fix & Renovate, Elite Move & Clear and Elite Stays. Our registered office is 1 Eishort Way, Newcastle upon Tyne, England, NE12 8HS. You can contact us at elitefix.renovate@gmail.com or on 07349 710445.

Information we collect

When you make an enquiry, we may collect your name, email address, telephone number, property postcode, preferred contact method, requested division, preferred date and the information you include about the property or work required.

How we use it

We use this information to review your enquiry, contact you, clarify the requested work, discuss pricing or availability, and keep an appropriate record of our communication. We do not use enquiry information for unrelated marketing unless you separately agree to it.

Our reason for processing

We process enquiry information because it is necessary to take steps at your request before potentially entering into a contract, and because we have a legitimate interest in responding to enquiries and operating our business.

Service providers

The website enquiry form is processed using Web3Forms, a third-party form delivery service. Web3Forms receives the details you submit so it can deliver the enquiry to us and may process technical information needed for security and delivery. Its privacy policy applies to that processing. If you choose an Airbnb, WhatsApp, Facebook, email or telephone link, that provider may process the information you send under its own privacy terms. We only share information where it is needed to provide the requested service, operate the business, comply with the law, or protect legal rights.

How long we keep it

We retain enquiry and customer information only for as long as reasonably needed for the enquiry, any resulting work, business records, legal obligations and the handling of potential disputes. Any submission history held by Web3Forms is managed under its current service plan and privacy terms. Information that is no longer needed should be securely deleted.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, or to object to certain processing. Contact us using the details above. You also have the right to raise a concern with the UK Information Commissioner’s Office.

Security and accuracy

Please do not send passwords, payment-card information or unnecessary sensitive information through the enquiry form. If your contact information changes, let us know so that records can be corrected.

Changes to this notice

We may update this notice when the website, services or legal requirements change. The latest version will be published on this page.